Our promise  
We will always act with fairness and integrity and do the best that we can to resolve any problems or difficulties. We know that emergencies happen and we will be sympathetic and try to find the best solution. 

We ask
That you read any correspondence we send about your tour, particularly if visas are required.
That you take out adequate travel insurance to cover medical treatment, repatriation, lost property and cancellation charges. 
That you have a valid passport for six months beyond the end of the tour. (Where visas are required, we will advise).

That you provide us with up-to-date contact numbers.

You may also wish to give us details of the person you would like us to contact in an emergency.

Cancellations 
If we need to change the itinerary/dates in a major way, we will let you know as soon as possible and certainly before you book flights etc. We will offer a full refund if the new dates no longer suit.
We will never cancel a tour unless there is an extreme emergency in which case we would substitute the tutor and offer you the option for a full refund if you preferred not to go.

If you have to cancel your participation in a tour for health reasons or other emergencies, please let us know as soon as possible in writing (e.g. email). 
If you cancel at any time up to 60 days before the start of a tour we will refund your deposit* in full.
After that, we would only transfer it to a future tour. 

*As of May 1st 2018, all tours must be paid in full at the time of booking. However, the deposit amount is £100. 

Should you cancel:
- between 42 and 15 days: we will refund you 40% of the total cost of the trip
- between 14 days and 7 days: we will refund you 20% of the total cost of the trip
- 7 days before to the day of the trip: we would not refund you. (This should be covered by your insurance and of course we will provide your insurance company with any documentation you need).

Tour fees include: full days of lecturing and guided visits, all entrances to galleries, museums, churches etc. and, where stated, internal train/bus travel between sites.

Maximum group size: 12 (exceptionally 15 where coach tour is required ) 8 for Russia

Please note: participants are responsible for arranging and paying for their own flights, accommodation, meals, and insurance.

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